"Software is eating the world
," proclaimed Marc Andreessen in 2011—just a few months after Dodo Pizza was founded. "More and more major businesses and industries are being run on software and delivered as online services." It turned out to be a prophetic observation.
Literally every industry is now being disrupted by the Internet and mobile technology—and no exception is the quick service restaurant business
with its food ordering and delivery platforms, self-service kiosks, and even robots making pizzas
It feels like every QSR chain that means to stay in business in the long run will have to turn itself into a software company eventually.